Frequently Asked Questions
Q: What is MOCHA's cancellation policy?
A:
Cancellation Policy
Full payment is required when booking a party or reserving a spot in one of our camps, workshops, field trips or other events. No cash refunds will be issued. Unless noted differently in the event description, we require 14 days notice prior to the start of your event date to grant a rescheduled date. Rescheduled events will receive the full amount as credit to be applied to the next booking. Cancellations less than 14 days prior to the start of the event date are eligible for a credit that will be applied to your next booking less a 25% processing fee.
Due to the significant preparation, staffing and supplies needed for these events and that a registration may have prevented another child from participating, all cancelled registrations less than 72 hours from a scheduled event and any no-show of any kind are not eligible for a credit for another event.
Cancellations by MOCHA
*If MOCHA must cancel a class or event due to low enrollment or other unforeseen circumstances, you will have the choice of receiving a refund or a credit for that particular event (valued at the cost of that event) towards one of our many camps, parties, field trips or workshops. We will do our best to contact you as early as possible prior to the cancellation.
No refunds will be issued for missed days of camp, early withdrawals, illness, or party guest no-shows.
Q: Where can I park?
A:
PARKING:
Parking surrounding MOCHA is largely metered parking but if you prefer parking garages the options are:
Parking:
Ace Parking Management, Inc.
Free for the first 10 mins**
$16/hr & $40 max after 2hr & 15 mins
Oakland City Center (525 14th St)
525 14th St
Downtown
Oakland, CA 94612
Pacific Renaissance Plaza Parking Garage
Pacific Renaissance Plaza
388 9th St
Chinatown Oakland, CA 94607
Pacific Park Management, Inc.
Franklin 88 Garage
Daily Max $14, $1.50/hr
989 Franklin St
Chinatown
Oakland, CA 94607
SP Plus Corporation
UCOP Garage
409 12th St
Chinatown
Oakland, CA 94607
Oakland Convention Center Parking
$2 per 20 mins
493 10th St.
Oakland, CA, 94607
Q I'm taking Bart/Public transportation, where do I go?
A: 12th St. BART/ Oakland City Center directions (lower level):
Once you arrive at the 12th St. stop, head upstairs and take the A3 exit, Oakland City Center. Enter the plaza, use the stairs/ escalator to the left of the fountain immediately in front of you. Once up the stairs continue straight, MOCHA will be on the left adjacent to escalators leading to the City Center Shops. If you need elevator access, please follow signs within BART. Exit elevator left onto Broadway. Cross 12th street, and enter Oakland City Center plaza (upper level). Head towards shops, turn right at Jamba Juice. You will see Core Kitchen Café, head to the rear of the building for elevator. Press A for lower level. Exit elevator to your left, exit garage left. MOCHA will be on the right side, adjacent to escalator.
Bus stops near MOCHA/Oakland City Center
Q: Does MOCHA still have open studio?
A: Yes! Every 3rd Saturday of the month.
Q: What is MOCHA's COVID protocols?
A:
As of February 1, 2022, following the Oakland City Council emergency ordinance, MOCHA will require proof of vaccination for individuals over 12 years of age for all onsite activities. This includes Open Studio, Porch Talks, camps, birthday parties, field trips, adult workshops, group workshops, and facility rentals. For unvaccinated individuals, a document from a licensed medical professional verifying a medical exemption and a recent negative test (within 72 hours) will also be accepted for entry to the Museum.
Adults are required to show proof of vaccination along with their photo ID; children ages 12 and older must show proof of vaccination but are not required to provide an ID. Masks are also required for all visitors and staff, regardless of vaccination status, when not eating or drinking at MOCHA.
Staff, interns, and volunteers working onsite are required to practice safe social distancing and adhere to other safety protocols, such as frequent hand-washing and mask-wearing.
MOCHA will also continue to clean and disinfect high touch surfaces such as counters and restrooms frequently throughout the day. Hand sanitizer stations as well as air purifiers are placed throughout the Museum as well.
Camp Safety
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Adults will be asked to form a line outside of the building during pick-up and drop-off; no more than two adults can pick-up/drop-off a child(ren).
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Everyone entering the facility is required to wear a face covering.
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Children will be asked to wash their hands and sanitize frequently for at least 20 seconds throughout the day.
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MOCHA staff, Teaching Artists, interns, and volunteers are required to wash their hands and sanitize frequently for at least 20 seconds throughout the day.
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MOCHA will provide hand-sanitizer for adults and children to use when they enter the building. We have two public sinks for students and parents to use. Additionally, both restrooms each have two sinks. All sinks are accompanied by soap dispensers.
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High touch surfaces such as counters and restrooms will be disinfected frequently throughout the day.
Measures to Protect Employee and Campers Health
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All employees have been told not to come to work if sick.
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Please keep your children at home if they are sick.
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Employees and campers are required to wear face coverings unless actively eating or drinking even when outdoors.
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Break rooms, restrooms, and other common areas are being disinfected frequently throughout the day.
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We provide contactless payment, registration, and check-in/out systems or, if not feasible, we sanitize payment registration, or check-in/out systems regularly.
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Campers should bring their own lunch, snacks, and reusable water bottle. No food or drink is to be shared by campers.
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Due to all of the strict guidelines required by the government, MOCHA will not provide snacks or drinks for campers; we do have a water dispenser that will be disinfected frequently throughout the day and assistance will be provided to our campers who have physical limitations.
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Campers will be assigned to a table for the duration of the program.
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