Full payment is required when booking a party or reserving a spot in one of our camps, workshops, field trips or other events. Unless noted differently in the event description, we require 14 days notice prior to the start of your event date to grant a refund or rescheduled date. Any cancellation within this timeframe where a refund is requested is subject to a 25% processing fee. Rescheduled events will receive the full amount as credit to be applied to the next booking.Cancellations less than 14 days prior to the start of the event date are not eligible for a refund but rather a credit that will be applied to your next booking less a 25% processing fee.
Due to the significant preparation, staffing and supplies needed for these events and that a registration may have prevented another child from participating, all cancelled registrations less than 72 hours from a scheduled event and any no-show of any kind are not eligible for a refund or credit for another event.
Cancellations by MOCHA
If* MOCHA must cancel a class or event due to low enrollment or other unforeseen circumstances, you will have the choice of receiving a refund or a credit for that particular event (valued at the cost of that event) towards one of our many camps, parties, field trips or workshops. We will do our best to contact you as early as possible prior to the cancellation.
No refunds will be issued for missed days of camp, early withdrawals, illness, or party guest no-shows.